Customer support:info@lukshoes.com

Delivery and Payment

DELIVERY

We inform you how your order is progressing at the e-mail address you provide when making your order. When your order is ready for dispatch, we will e-mail you the tracking number of the parcel. Before packing, we check the shoes again because quality is our priority. Then we put them in a paper-lined cardboard box, and include an invoice and instructions on how to take care of the shoes so that they remain in perfect condition for a very long time.

We use PPL, Packeta.com and Ceska Posta to deliver our shoes to you. You can also collect your order in person at our company in Jablonec nad Nisou.

If you would like us to send your order to a country not specified in our information, please contact us at our e-mail address info@lukshoes.com.

PAYMENT

We accept payment in US dollars or euros. You can pay for your order online with a payment card or by bank transfer.

 

COLLECTING YOUR PURCHASE IN PERSON

After letting us know and arranging a time, you can come and pick your shoes up in person at our company in Jablonec nad Nisou at Mesicni 33, 466 01 Jablonec nad Nisou, Czech Republic provided that you have already paid for your order, and the sum has already reached our bank account. If you collect your purchase from us in person, there is no charge for postage or packing.

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